Contact us
Warmly Boiler Service & Repair Related Enquiries or To Sign Up for a Warmly Plan
Our local installer is currently John Wilkinson Heating Services Ltd who can be reached on 0800 612 8920, or via John@jwheatingservices.co.uk. You can also visit the website at jwheatingservices.co.uk opens a new window.
Warmly Plan Loan Related Support
If you would like to make a loan related enquiry, the best way to contact us is via email at warmly@homeservefinance.com You can also:
- Call us at 0330 822 5237; or
- Write to us at HomeServe Finance Ltd, 3310 Century Way, Thorpe Park, Colton, Leeds, LS15 8ZB
- Send us a text message on 07822 025034
What can I do if I have a complaint?
If you have a complaint about the service you've received, please contact us through email at uksupport@homeservefinance.com or
- Call us at 0330 822 5237; or
- Write to us at HomeServe Finance Ltd,3310 Century Way, Thorpe Park, Colton, Leeds, LS15 8ZB
If we're unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:
- Writing to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or Calling them on 0800 023 4567
- Emailing them at complaint.info@financialombudsman.org.uk
- You can also complete a complaint form online. The FOS website is financial-ombudsman.org.uk opens a new window
If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.